We advise you to book your tickets for a limited time slot in advance online. Online tickets can be purchased here https://hamburg.museumderillusionen.de/tickets/.

Yes, the person who booked the ticket does not have to be present personally. It is only important that you have your ticket with you either digitally or printed out.

No, you do not have to print your ticket. A digital version of the ticket on your smartphone is sufficient as well.

Sometimes it can take a few minutes until you receive your ticket by e-mail. Please check your Junk Inbox as well, in case it got stuck there. If you don’t receive it at all, all you need to do is provide us with confirmation of payment and you will be admitted.

You should be on time, but a few minutes late is fine and you will still be admitted. Please keep in mind that your visit still ends with the start of the next timeslot so you will have less time to explore the museum.

It is not possible to cancel tickets that have already been purchased. However, tickets do not lose their validity – contact us about this at hamburg@museumderillusionen.de.

We do not refund tickets retrospectively. However, tickets do not lose their validity – contact us about this at hamburg@museumderillusionen.de.

No, it is not possible to make a reservation for tickets by e-mail (group requests are the exception). Here https://hamburg.museumderillusionen.de/tickets/ you can book tickets online in advance.

Discounted admission is available to school and university students, apprentices, senior citizens over the age of 65, as well as people with a disabled pass and their companion.

No, you will not receive a discount if you have a Hamburg Card or similar.

Yes! So long as you can prove you are a student.

Online vouchers (with a code) can be validated via our regular ticket booking system. Simply enter the code during the payment process.

If you have received a voucher without a code, simply send us an email to hamburg@museumderillusionen.de, indicating when you would like to visit us. We will then reserve you the spot(s) in the time slot of your choice and you can simply show the voucher on site.

No, we only offer our vouchers for tickets in our three price categories. Remaining amounts expire and cannot be used for other purposes.

Our opening hours and the days we are closed can be found in the “Contact” section at https://hamburg.museumderillusionen.de/en/contact/.

You can find us at Lilienstraße 14-16, not far from Hamburg’s central station and running parallel to Spitalerstraße. The museum is close the restaurants Vapiano and Barefood.

• Our Museum of Illusions has a new and modern concept. We are an interactive museum, which means you are allowed to touch our exhibits and experiment with everything yourself. During your visit you are allowed to talk normally and you don’t need to be as quiet as possible.
• If you suffer from epilepsy or are prone to dizziness, we advise you not to enter the “Vortex Tunnel” and the “Tilted Room”.

Our time slots are limited to one hour and thus adjusted to how long our visitors stay with us on average. This usually works perfectly. If you need 15-20 minutes more, we always try to make this possible if we are not fully booked.

The museum does not have its own parking space. However, you can park in the surrounding parking garages and underground parking lots.

If you arrive 15-20 minutes earlier, you will be allowed to enter early, if possible. However, it is not possible to be admitted several hours before your booked reservation.

No, unfortunately pets are prohibited in the entire exhibition area.

No, we do not sell food or drinks and do not allow outside food or drinks in the museum.

• All information about group reservations can be found at https://hamburg.museumderillusionen.de/en/group-visits/.
• All information about birthday packages can be found at https://hamburg.museumderillusionen.de/en/birthday-parties/.
• All information about events and B2B offers can be found at https://hamburg.museumderillusionen.de/en/events/.

Access to the museum and the museum are barrier-free. However, you may not have access to all of our exhibits if you have reduced mobility.

• You may visit our museum at our reduced rate upon presentation of a valid disabled pass. The reduced rate is also valid for an accompanying person.
• If you have the mark B or H in your disabled pass, your companion will be admitted for free.