FAQ

In general, we advise you to book your tickets for a limited time slot online at https://hamburg.museumderillusionen.de/tickets/ in advance. There you will also find all requirements for your visit with us!

Tickets

How can I purchase a ticket for the museum?

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We advise you to book your tickets for a limited time slot in advance online. Online tickets can be purchased here https://hamburg.museumderillusionen.de/tickets/.

Can I book tickets for other people?

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Yes, the person who booked the ticket does not have to be present personally. It is only important that you have your ticket with you either digitally or printed out.

Do I have to print my ticket?

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No, you do not have to print your ticket. A digital version of the ticket on your smartphone is sufficient as well.

I have paid for my online tickets but have not received them. What now?

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Sometimes it can take a few minutes until you receive your ticket by e-mail. Please check your Junk Inbox as well, in case it got stuck there. If you don’t receive it at all, all you need to do is provide us with confirmation of payment and you will be admitted.

Will a delay invalidate my booked ticket?

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You should be on time, but a few minutes late is fine and you will still be admitted. Please keep in mind that your visit still ends with the start of the next timeslot so you will have less time to explore the museum.

Can I cancel my ticket?

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It is not possible to cancel tickets that have already been purchased. However, tickets do not lose their validity – contact us about this at hamburg@museumderillusionen.de.

I booked a ticket but did not use it. What now?

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We do not refund tickets retrospectively. However, tickets do not lose their validity – contact us about this at hamburg@museumderillusionen.de.

Can I reserve a ticket by e-mail?

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No, it is not possible to make a reservation for tickets by e-mail (group requests are the exception). Here https://hamburg.museumderillusionen.de/tickets/ you can book tickets online in advance.

Who gets discounted admission?

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Discounted admission is available to school and university students, apprentices, senior citizens over the age of 65, as well as people with a disabled pass and their companion.

Do I get reduced admission with a Hamburg Card or similar?

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No, you will not receive a discount if you have a Hamburg Card or similar.

If I am a student from another state/country, am I still eligible for the student discount?

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Yes! So long as you can prove you are a student.

Vouchers

How do I use my online voucher (with a code)?

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Online vouchers (with a code) can be validated via our regular ticket booking system. Simply enter the code during the payment process.

How do I redeem my voucher without code?

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If you have received a voucher without a code, simply send us an email to hamburg@museumderillusionen.de, indicating when you would like to visit us. We will then reserve you the spot(s) in the time slot of your choice and you can simply show the voucher on site.

Can I also use my voucher for Dilemma Games or merchandise?

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No, we only offer our vouchers for tickets in our three price categories. Remaining amounts expire and cannot be used for other purposes.

Your Visit

Are you open on public holidays?

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Our opening hours and the days we are closed can be found in the “Contact” section at https://hamburg.museumderillusionen.de/en/contact/.

Where can you find us?

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You can find us at Lilienstraße 14-16, not far from Hamburg’s central station and running parallel to Spitalerstraße. The museum is close the restaurants Vapiano and Barefood.

What do I have to keep in mind during my visit?

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  • Our Museum of Illusions has a new and modern concept. We are an interactive museum, which means you are allowed to touch our exhibits and experiment with everything yourself. During your visit you are allowed to talk normally and you don’t need to be as quiet as possible.
  • If you suffer from epilepsy or are prone to dizziness, we advise you not to enter the “Vortex Tunnel” and the “Tilted Room”.

Can my visit to the museum last longer than 1 hour?

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Our time slots are limited to one hour and thus adjusted to how long our visitors stay with us on average. This usually works perfectly. If you need 15-20 minutes more, we always try to make this possible if we are not fully booked.

Where can I park during my visit to the museum?

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The museum does not have its own parking space. However, you can park in the surrounding parking garages and underground parking lots.

Can I come earlier than booked?

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If you arrive 15-20 minutes earlier, you will be allowed to enter early, if possible. However, it is not possible to be admitted several hours before your booked reservation.

Are pets allowed in the museum?

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No, unfortunately pets are prohibited in the entire exhibition area.

Do you sell food or drinks in the museum?

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No, we do not sell food or drinks and do not allow outside food or drinks in the museum.

Group reservations / Birthdays / Events / B2B

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Accessibility

Is the museum wheelchair accessible?

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Access to the museum and the museum are barrier-free. However, you may not have access to all of our exhibits if you have reduced mobility.

Do I get reduced admission if I have a disabled pass?

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  • You may visit our museum at our reduced rate upon presentation of a valid disabled pass. The reduced rate is also valid for an accompanying person.
  • If you have the mark B or H in your disabled pass, your companion will be admitted for free.

Do you have barrier-free toilets?

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Yes, there are barrier-free toilets in our museum.