FAQ

We advise you to book your tickets for a limited time slot in advance. Online tickets can be purchased here -> https://hamburg.museumderillusionen.de/tickets/.

Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance.

No, you do not have to print your ticket. A digital version of the ticket on your smartphone is sufficient as well.

Sometimes it can take a few minutes until you receive your ticket by e-mail. Please check your Junk Inbox as well, in case it got stuck there. If you don’t receive it at all, all you need to do is provide us with confirmation of payment and you will be admitted.

You should be on time, but a few minutes late is fine and you will still be admitted. Please keep in mind that your visit still ends with the start of the next timeslot so you will have less time to explore the museum.

If you miss your booked time slot entirely, the tickets are still valid, but must be rescheduled to an alternative time slot in order to guarantee admission. There will be a 2€ rebooking fee. Please contact [email protected] or ask our staff on site.

It is not possible to cancel your booking or individual tickets from your booking. However, tickets do not lose their validity and may be used at a later time – contact us about this at [email protected].

We do not refund tickets. However, tickets do not lose their validity and may be used at a later time – contact us about this at [email protected].

No, it is not possible to make a reservation for tickets by e-mail (group requests are the exception). Here https://hamburg.museumderillusionen.de/tickets/ you can book tickets online in advance.

No, you will not receive a discount if you have a Hamburg Card or similar.

Online vouchers (with a code) can be validated via our regular ticket booking system. Simply enter the code during the payment process.

If you have received a voucher without a code, simply send us an email to [email protected], indicating when you would like to visit us. We will then reserve you the spot(s) in the time slot of your choice and you can simply present the voucher upon admission.

No, we only offer vouchers for tickets in our three price categories. Remaining amounts expire and cannot be used for other purposes.

Our Museum of Illusions has an immersive and modern concept. We offer an interactive exhibition – that means you can touch our exhibits and try everything out for yourself! Taking photos is encouraged, so don’t forget to bring your camera or smartphone. The visit is designed to last about an hour and our time slots start on the hour. On weekends or during the holidays, we are often fully booked: So it’s best to book tickets online in advance to guarantee your admission at the desired time.

In the museum there is no fixed order to follow: You can move freely throughout the exhibition and feel free to make several rounds.

So if there’s a queue at a popular exhibit, just explore some other illusions first and then come back to that exhibit at a later time – this way you’ll avoid unnecessary waiting.

If you suffer from epilepsy or are prone to dizziness, we advise you not to enter the “Vortex Tunnel” and the “Tilted Room”.

Yes, with the exception of:

New Year’s Day

       January 1: closed

Good Friday

       April 15: closed

Christmas

       December 24: closed

       December 25: closed

New Year’s Eve

       December 31: last admission 2pm

Our time slots are limited to one hour and thus adjusted to how long our visitors stay with us on average. This usually works perfectly. If you need 15-20 minutes more, we will try to make this possible if we are not fully booked.

If you arrive 15-20 minutes earlier, you will be allowed to enter early, if possible. However, it is usually not possible to be admitted several hours before your booked reservation.

There is a checkroom and free lockers, but there is no room for larger luggage / suitcases. Depending on our capacity, we can store them behind the ticket counter. If you are traveling with heavy luggage, we recommend that you store it in the lockers at the main station, which is only a five minute walk away.

This depends on our capacity. In calm times it is no problem to take the stroller with you. However, if the time slot is fully booked, we have to make sure to optimally use the limited space in the exhibition area. The stroller should then be parked in the entrance area, where you can access it again at any time.

No, unfortunately pets are prohibited in the entire exhibition area.

No, we do not sell food or drinks and do not allow outside food or drinks in the museum.

The museum does not have its own parking lot. There is no parking affiliated with the museum and we recommend using public transportation since we are located close to central station. Visitors arriving by car can use public parking lots in the city centre. If you are planning on driving, please allow time to find a parking spot.

Access to the museum and the museum are barrier-free. However, you may not have access to all of our exhibits if you have reduced mobility. Please also note that there is very little seating available.

You may visit our museum at our reduced rate upon presentation of a valid disabled pass. The reduced rate is also valid for an accompanying person. If you have the mark B or H in your disabled pass, your companion will be admitted for free.

Yes, there are barrier-free toilets in our museum.