We advise you to book your tickets for a limited time slot in advance. Online tickets can be purchased here -> https://hamburg.museumderillusionen.de/tickets/.

Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance.

No, you do not have to print your ticket. A digital version of the ticket on your smartphone is sufficient as well.

Sometimes it can take a few minutes until you receive your ticket by e-mail. Please check your Junk Inbox as well, in case it got stuck there. If you don’t receive it at all, all you need to do is provide us with confirmation of payment and you will be admitted.

You should be on time, but a few minutes late is fine and you will still be admitted. Please keep in mind that your visit still ends with the start of the next timeslot so you will have less time to explore the museum.

If you miss your booked time slot entirely, the tickets are still valid, but must be rescheduled to an alternative time slot in order to guarantee admission. There will be a 2€ rebooking fee. Please contact [email protected] or ask our staff on site.

It is not possible to cancel your booking or individual tickets from your booking. However, tickets do not lose their validity and may be used at a later time – contact us about this at [email protected].

We do not refund tickets. However, tickets do not lose their validity and may be used at a later time – contact us about this at [email protected].

No, it is not possible to make a reservation for tickets by e-mail (group requests are the exception). Here https://hamburg.museumderillusionen.de/tickets/ you can book tickets online in advance.

No, you will not receive a discount if you have a Hamburg Card or similar.