{"id":1650,"date":"2023-05-15T11:03:44","date_gmt":"2023-05-15T09:03:44","guid":{"rendered":"https:\/\/eu-hamburg.moi.desgsr.com\/faq\/"},"modified":"2025-09-17T13:25:54","modified_gmt":"2025-09-17T11:25:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/hamburg.museumderillusionen.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n  <div class=\"top-bar show  \">\n    <div class=\"top-bar__item\"><p>Open every day, including public holidays \ud83d\udc30 <a href=\"https:\/\/hamburg.museumderillusionen.de\/en\/buy-tickets\/\">Book your ticket online<\/a>!<\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p>Open every day, including public holidays \ud83d\udc30 <a href=\"https:\/\/hamburg.museumderillusionen.de\/en\/buy-tickets\/\">Book your ticket online<\/a>!<\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p>Open every day, including public holidays \ud83d\udc30 <a href=\"https:\/\/hamburg.museumderillusionen.de\/en\/buy-tickets\/\">Book your ticket online<\/a>!<\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p>Open every day, including public holidays \ud83d\udc30 <a href=\"https:\/\/hamburg.museumderillusionen.de\/en\/buy-tickets\/\">Book your ticket online<\/a>!<\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p>Open every day, including public holidays \ud83d\udc30 <a href=\"https:\/\/hamburg.museumderillusionen.de\/en\/buy-tickets\/\">Book your ticket online<\/a>!<\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p>Open every day, including public holidays \ud83d\udc30 <a href=\"https:\/\/hamburg.museumderillusionen.de\/en\/buy-tickets\/\">Book your ticket online<\/a>!<\/p>\n<\/div>\n  <\/div>\n\n<header id=\"navigation\" class=\"navigation  tb show\">\n\n  \n<div class=\"nav-bar c header--transparent desktop\">\n\n  <div class=\"nav-bar__left\">\n    <a href=\"https:\/\/hamburg.museumderillusionen.de\/en\/\" aria-label=\"Museum of Illusions Hamburg\" data-home=\"true\" class=\"logo js-close-menu\">\n      <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/hamburg.museumderillusionen.de\/wp-content\/uploads\/2023\/07\/MOI-Hamburg-logo-ENG_color-horizontal-1.png\" rel=\"preload\" width=\"1\" height=\"1\" alt=\"moi hamburg logo eng_color, horizontal 1\">\n    <\/a>\n\n    <div class=\"show desktop\">\n          <nav class=\"mega-menu\" >\n      <ul>\n        \n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/exponate\/\" \n                  aria-label=\"Exponate\">\n              <span>Exponate<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n  <span class=\"trigger\">    <a href=\"#\" \n                  aria-label=\"GRUPPENBESUCHE\">\n              <span>GRUPPENBESUCHE<\/span>\n    <\/a>\n  <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n    <ul>\n    \n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/gruppenbesuch\/\" \n                  aria-label=\"Private Gruppen\">\n              <span>Private Gruppen<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/firmenfeiern\/\" \n                  aria-label=\"Firmenfeiern\">\n              <span>Firmenfeiern<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/geburtstagsfeier\/\" \n                  aria-label=\"Geburtstagsfeier\">\n              <span>Geburtstagsfeier<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/event-location\/\" \n                  aria-label=\"Events\">\n              <span>Events<\/span>\n    <\/a>\n  \n  \n<\/li>  <\/ul>\n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/schulen\/\" \n                  aria-label=\"Schulen\">\n              <span>Schulen<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/jetzt-gutschein-kaufen\/\" \n                  aria-label=\"Gutscheine\">\n              <span>Gutscheine<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/aktuelles\/\" \n                  aria-label=\"Aktuelles\">\n              <span>Aktuelles<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n  <span class=\"trigger\">    <a href=\"#\" \n                  aria-label=\"MEHR\">\n              <span>MEHR<\/span>\n    <\/a>\n  <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n    <ul>\n    \n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/uber-uns\/\" \n                  aria-label=\"\u00dcber uns\">\n              <span>\u00dcber uns<\/span>\n    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href=\"https:\/\/hamburg.museumderillusionen.de\/\" class=\"wpml-ls-link\">\n                    <span class=\"wpml-ls-native\" lang=\"de\">DE<\/span><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n        <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg>      <\/button>\n        <button type=\"button\" aria-label=\"Menu\" class=\"hamburger js-menu-trigger\" data-cursor=\"hamburger\">\n  <div class=\"hamburger__inner\">\n    <span class=\"line line--1\"><\/span>\n    <span class=\"line line--2\"><\/span>\n    <span class=\"line line--3\"><\/span>\n  <\/div>\n<\/button>\n  <\/div>\n<\/div>\n<div class=\"nav-menu\" style=\"opacity:0;visibility:hidden;\">\n  <div class=\"c\">\n    <div class=\"cta-menu  \">\n                      <nav class=\"cta-menu\" >\n      <ul>\n        \n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/kontakt\/\" \n                  aria-label=\"Kontakt\">\n              <span>Kontakt<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/tickets\/\" \n                  aria-label=\"Tickets kaufen\">\n              <span>Tickets kaufen<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n      <\/div>\n\n        <nav class=\"main-menu\" >\n      <ul>\n        \n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/exponate\/\" \n      class=\"js-close-menu\"            aria-label=\"Exponate\">\n              <span>Exponate<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n  <span class=\"trigger\">    <a href=\"#\" \n      class=\"js-close-menu\"            aria-label=\"GRUPPENBESUCHE\">\n              <span>GRUPPENBESUCHE<\/span>\n    <\/a>\n  <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n    <ul>\n    \n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/gruppenbesuch\/\" \n      class=\"js-close-menu\"            aria-label=\"Private Gruppen\">\n              <span>Private Gruppen<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/firmenfeiern\/\" \n      class=\"js-close-menu\"            aria-label=\"Firmenfeiern\">\n              <span>Firmenfeiern<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/geburtstagsfeier\/\" \n      class=\"js-close-menu\"            aria-label=\"Geburtstagsfeier\">\n              <span>Geburtstagsfeier<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/event-location\/\" \n      class=\"js-close-menu\"            aria-label=\"Events\">\n              <span>Events<\/span>\n    <\/a>\n  \n  \n<\/li>  <\/ul>\n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/event\/schulen\/\" \n      class=\"js-close-menu\"            aria-label=\"Schulen\">\n              <span>Schulen<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/jetzt-gutschein-kaufen\/\" \n      class=\"js-close-menu\"            aria-label=\"Gutscheine\">\n              <span>Gutscheine<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/aktuelles\/\" \n      class=\"js-close-menu\"            aria-label=\"Aktuelles\">\n              <span>Aktuelles<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n  <span class=\"trigger\">    <a href=\"#\" \n      class=\"js-close-menu\"            aria-label=\"MEHR\">\n              <span>MEHR<\/span>\n    <\/a>\n  <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n    <ul>\n    \n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/uber-uns\/\" \n      class=\"js-close-menu\"            aria-label=\"\u00dcber uns\">\n              <span>\u00dcber uns<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/dilemma-games-and-merch\/\" \n      class=\"js-close-menu\"            aria-label=\"Dilemma Games\">\n              <span>Dilemma Games<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/blog\/\" \n      class=\"js-close-menu\"            aria-label=\"Blog\">\n              <span>Blog<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/hamburg.museumderillusionen.de\/faq\/\" \n      class=\"js-close-menu\"            aria-label=\"FAQ\">\n              <span>FAQ<\/span>\n    <\/a>\n  \n  \n<\/li>  <\/ul>\n  \n<\/li>      <\/ul>\n    <\/nav>\n  \n\n    \n  <\/div>\n<\/div>\n\n<\/header>\n\n\n<section class=\"cover smaller center\">\n  <div class=\"c\">\n    \n          <div class=\"headline h3 uppercase\">\n                <h3 class=\"title h3\">\n          FAQ        <\/h3>\n      <\/div>\n    \n          <div class=\"desc\" style=\" opacity: 0\">\n        <p>Read our FAQ and get the information you need.<\/p>\n      <\/div>\n          <\/div>\n<\/section>\n\n\n\n<section class=\"faq\">\n  <div class=\"c\">\n              <div class=\"headline h4\">\n        <h4 class=\"title h4\">\n          Tickets         <\/h4>\n      <\/div>\n    \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">How can I purchase tickets?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>We advise you to book your tickets for a limited time slot in advance. Online tickets can be purchased here -&gt; https:\/\/hamburg.museumderillusionen.de\/tickets\/.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I purchase tickets at the door?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do I have to print my ticket?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, you do not have to print your ticket. A digital version of the ticket on your smartphone is sufficient as well.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">I have paid for my online tickets but have not received them. What now?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Sometimes it can take a few minutes until you receive your ticket by e-mail. Please check your Junk Inbox as well, in case it got stuck there. If you don\u2019t receive it at all, all you need to do is provide us with confirmation of payment and you will be admitted.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Is my ticket still valid if I arrive late?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span style=\"font-weight: 400;\">You should be on time, but a few minutes late is fine and you will still be admitted. Please keep in mind that your visit still ends with the start of the next timeslot so you will have less time to explore the museum.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you miss your booked time slot entirely, the tickets are still valid, but must be rescheduled to an alternative time slot in order to guarantee admission. There will be a 2\u20ac rebooking fee. Please contact hamburg@museumderillusionen.de or ask our staff on site. <\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I cancel my booking?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Purchased tickets cannot be cancelled. But don&#8217;t worry: they do not lose their validity and can be redeemed at a later date.<\/p>\n<p>It&#8217;s that simple:<\/p>\n<p><strong>1 &#8211; Contact us in by e-mail:<\/strong> hamburg@museumderillusionen.de<\/p>\n<p>(Please note that our office is not staffed at weekends and we are therefore unable to accommodate last-minute rebookings).<\/p>\n<p><strong> 2 &#8211; Tell us your new preferred date.<\/strong><\/p>\n<p><strong>3 &#8211; We will rebook your tickets.<\/strong><\/p>\n<p>We charge a fee of \u20ac2 for the rebooking. This will be paid on site.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">I purchased a ticket but did not use it. What now?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Purchased tickets cannot be cancelled. But don&#8217;t worry: they do not lose their validity and can be redeemed at a later date.<\/p>\n<p>It&#8217;s that simple:<\/p>\n<p><strong>1 &#8211; Contact us in by e-mail:<\/strong> hamburg@museumderillusionen.de<\/p>\n<p>(Please note that our office is not staffed at weekends and we are therefore unable to accommodate last-minute rebookings).<\/p>\n<p><strong>2 &#8211; Tell us your new preferred date.<\/strong><\/p>\n<p><strong>3 &#8211; We will rebook your tickets.<\/strong><\/p>\n<p>We charge a fee of \u20ac2 for the rebooking. This will be paid on site.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I make a ticket reservation by mail?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, it is not possible to make a reservation for tickets by e-mail (group requests are the exception). Here https:\/\/hamburg.museumderillusionen.de\/tickets\/ you can book tickets online in advance.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do I get reduced admission with a Hamburg Card or similar?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, you will not receive a discount if you have a Hamburg Card or similar.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">What payment options are available online and on site?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>You can pay online with Visa, Mastercard, GiroPay, Apple Pay or Google Pay. On site we accept debit card, credit card and cash payment.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do I get reduced admission with a press pass? <\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, we do not offer general reduced admission for journalists. If you would like to visit our exhibition specifically for reporting purposes, feel free to send us a specific request, including the publication location, to <a rel=\"noopener\">hamburg@museumderillusionen.de<\/a>. We will get back to you afterward.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"faq\">\n  <div class=\"c\">\n              <div class=\"headline h4\">\n        <h4 class=\"title h4\">\n          Vouchers         <\/h4>\n      <\/div>\n    \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">How do I use my voucher?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span style=\"font-weight: 400;\">Online vouchers (with a code) can be validated via our regular ticket booking system. Simply enter the code during the payment process. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have received a voucher without a code, simply send us an email to hamburg@museumderillusionen.de, indicating when you would like to visit us. We will then reserve you the spot(s) in the time slot of your choice and you can simply present the voucher upon admission.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I also use my voucher for Dilemma Games or merchandise?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, we only offer vouchers for tickets in our three price categories. Remaining amounts expire and cannot be used for other purposes. <\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"faq\">\n  <div class=\"c\">\n              <div class=\"headline h4\">\n        <h4 class=\"title h4\">\n          Your Visit        <\/h4>\n      <\/div>\n    \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">What do I have to keep in mind during my visit?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span style=\"font-weight: 400;\">Our Museum of Illusions has an immersive and modern concept. We offer an interactive exhibition &#8211; that means you can touch our exhibits and try everything out for yourself! Taking photos is encouraged, so don&#8217;t forget to bring your camera or smartphone. The visit is designed to last about an hour and our time slots start on the hour. On weekends or during the holidays, we are often fully booked: So it&#8217;s best to book tickets online in advance to guarantee your admission at the desired time. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the museum there is no fixed order to follow: You can move freely throughout the exhibition and feel free to make several rounds. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">So if there&#8217;s a queue at a popular exhibit, just explore some other illusions first and then come back to that exhibit at a later time &#8211; this way you&#8217;ll avoid unnecessary waiting. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you suffer from epilepsy or are prone to dizziness, we advise you not to enter the \u201cVortex Tunnel\u201d and the \u201cTilted Room\u201d.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Are you also open on public holidays?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Yes, with the exception of:<\/p>\n<p><strong>New Year<\/strong><\/p>\n<p>1 January: closed<\/p>\n<p><strong>Christmas Day<\/strong><\/p>\n<p>24 December: closed<br \/>\n25 December: cloed from 4 pm<\/p>\n<p><strong>New Year&#8217;s Eve<\/strong><\/p>\n<p>31 December: closed from 4 pm<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can my visit to the museum last longer than 1 hour?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Our time slots are limited to one hour and thus adjusted to how long our visitors stay with us on average. This usually works perfectly. If you need 15-20 minutes more, we will try to make this possible if we are not fully booked.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I come earlier than booked?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>If you arrive 15-20 minutes earlier, you will be allowed to enter early, if possible. However, it is usually not possible to be admitted several hours before your booked reservation.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Is there a coat room? Can I store luggage with you?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>There is a checkroom and free lockers, but there is no room for larger luggage \/ suitcases. Depending on our capacity, we can store them behind the ticket counter. If you are traveling with heavy luggage, we recommend that you store it in the lockers at the main station, which is only a five minute walk away.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">I am visiting with a toddler, can I take the stroller with me into the exhibition? <\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>This depends on our capacity. In calm times it is no problem to take the stroller with you. However, if the time slot is fully booked, we have to make sure to optimally use the limited space in the exhibition area. The stroller should then be parked in the entrance area, where you can access it again at any time.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Are pets allowed in the museum?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, unfortunately pets are prohibited in the entire exhibition area.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do you sell food or drinks in the museum?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, we do not sell food or drinks and do not allow outside food or drinks in the museum.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Is there parking?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>The museum does not have its own parking lot. There is no parking affiliated with the museum and we recommend using public transportation since we are located close to central station. Visitors arriving by car can use public parking lots in the city centre. If you are planning on driving, please allow time to find a parking spot.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">From what age are children allowed in the museum? <\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>We do not have an age limit, everyone is welcome here!<\/p>\n<p>However, we recommend a visit from the age of 5-6, as younger children are not yet able to understand most of the illusions. Accordingly, admission is only charged for children aged 5 and over. In our booking system there is therefore a special children&#8217;s price category (0-4 years) for \u20ac0.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can my child visit the museum alone?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Children aged 12 and over may visit the museum unaccompanied. Younger children, however, must be accompanied by an adult.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Does the visit include a guided tour? <\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Guided tours are not included in our regular ticket prices. However, a guided tour can be requested and booked in advance by e-mail for an additional charge. This is a great experience, especially for groups.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">When is the best time to visit?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>We recommend a visit during the week or in the late afternoon to early evening. Experience has shown that this is the quietest time. At weekends, on public holidays and during school holidays, however, there may be waiting times.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"faq\">\n  <div class=\"c\">\n              <div class=\"headline h4\">\n        <h4 class=\"title h4\">\n          Accessibility        <\/h4>\n      <\/div>\n    \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Is the museum wheelchair-accessible?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Access to the museum and the museum are barrier-free. However, you may not have access to all of our exhibits if you have reduced mobility. Please also note that there is very little seating available.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do I get reduced admission if I have a disabled pass?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <div data-identifyelement=\"332\">You may visit our museum at our reduced rate upon presentation of a valid disabled pass. If you have the mark B or H in your disabled pass, your companion will be admitted for free.<\/div>\n<div data-identifyelement=\"334\"><\/div>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do you have barrier-free toilets?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Yes, there are barrier-free toilets in our museum.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n\n              <ul class=\"mobile-menu\">\n                  <li>\n            <a class=\"btn\" href=\"\/en\/contact-us\">\n              <span>Contact <\/span>\n            <\/a>\n          <\/li>\n                          <li class=\"fill\">\n            <a class=\"btn\" href=\"https:\/\/hamburg.museumderillusionen.de\/en\/buy-tickets-mobile\/\">\n              <span>Buy tickets <\/span>\n            <\/a>\n          <\/li>\n              <\/ul>\n      \n\n<footer id=\"footer\" class=\"footer\">\n    <div id=\"footer-menu\" class=\"footer-menu\">\n  <div class=\"c\">\n    <div class=\"footer-menu__left\">\n      <div class=\"logo\">\n        <a href=\"\/\" aria-label=\"Museum of Illusions Hamburg\">\n          <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/hamburg.museumderillusionen.de\/wp-content\/uploads\/2023\/07\/MOI-Hamburg-logo-ENG_color-horizontal-1.png\" width=\"1\" height=\"1\" alt=\"moi hamburg logo eng_color, horizontal 1\">\n        <\/a>\n      <\/div>\n      <p class=\"small\">Enter the fascinating world of illusions where nothing is ever quite as it seems. Visit us at Museum of Illusions Hamburg and experience the unbelievable! This museum is part of the global Museum of Illusions group.<\/p>\n      <ul class=\"contact-info\">\n        <li><a href=\"https:\/\/goo.gl\/maps\/gfqiH1mf1otsCzhj8\" target=\"_blank\" rel=\"nofollow noopener\" class=\"ll ll--g tiny\">Lilienstra\u00dfe 14-16, 20095 Hamburg, Germany<\/a><\/li>\n        <li><a href=\"mailto:hamburg@museumderillusionen.de\" target=\"_blank\" rel=\"noreferrer\" class=\"ll ll--g tiny\">hamburg@museumderillusionen.de<\/a><\/li>\n                          <li><a href=\"tel: +49 40 3070 7105\" target=\"_blank\" rel=\"noreferrer\"\n          class=\"ll ll--g tiny phone\">+49 40 3070 7105<\/a><\/li>\n                      <\/ul>\n      <p class=\"h6\">Share your experience<\/p>\n      <ul class=\"social\">\n                  <li><a href=\"https:\/\/www.instagram.com\/museumderillusionen_hamburg\/\" target=\"_blank\" aria-label=\"MOI Instagram\" rel=\"nofollow noopener\"><svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 17 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